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Return Policy

Making return and exchange is easy. Just make sure you request a Return Authorization Number (RMA) and send your item (s) back within 14 days from the date your item is delivered. Please note, all returned merchandise must be unused, in perfect and saleable condition with their original seals and tags. Giland reserves the right, at its sole discretion, if the return merchandise is in saleable condition. If we receive a return and it has been used, or if security tag is not attached, we cannot accept your return. You can request to have it shipped back at your expense. Please allow up to 14 days for processing your return.

Please contact us by email at returns@gilandsbags.com with your order number, and a brief reason for exchange and/or return. We will contact you with the return address and issue a Return Authorization Number”. A free UPS / USPS return will be provided for orders in the US. Free return does not apply to US territories including Alaska, Hawaii, and Puerto Rico.

Final sale merchandise cannot be exchanged and returned at any time. Shipping charges and gift wrap are non-refundable.